SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eezymart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eezymart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все хорошо. Ткань только тонковата, швы на билье будут видны (на жопе). Но мне был важен цвет, как на картинке. Рост у меня 165, платье почти в пол, без каблука пол побметать не будет. Вот только ленты не такие длинные как на фото магазина, сзади бант как на модели не завяжешь, ну на фото видно.
Same product.
It came quickly. A little disappointed. I took the same beige from another store, the fabric is much thicker and flared more...
The dress is beautiful. It took 3 months to arrive but is worth the wait. No defects, the fabric is pleasent to the body. The color is correct. But one cannot make all the styles of infinity dress (not a lot of fabric) however 5-6 styles can be created without problem.
The dress is chic, full of synthetics, but pleasant to the body. I ordered L, although I wear m. And just right. Height 1,62 and it's on the floor. The color is blue as in the picture. In Sweden it came very quickly, but lay on the mail for almost 2 weeks. The store put the rubber as a gift.
Everything is fine! As in the photo) and put a gift!) Thank you very much))
The dress is just a bomb, good quality, delivery to the Moscow region a week! Girls take it will not regret
Thank you excellent dress, I will take other colors.
All Super
Dress beautiful, delivery fast. I took for a photo shoot, my girls liked it!
Recommend. I have 162, size S perfect length.
Dress przyszla in 14 days! Material cool, luzny but Tez rubber dzieki so is universal and gently and perfectly Sie uklada for silhouette. Recommend!
Nice dress. Color as in the picture. Sewn well. For this money is just super. Got on time
Satisfied and consistent with the photo it arrived so quickly I thank you and I recommend the store.
bought the Same dress here in Canada for 4 times the price and the quality is the Same! really happy (im 5'8 and pregnant)